Field Service Engineer (f/m/d)

Our North American service team is seeking an experienced professional to install, calibrate, and provide technical support for our instruments throughout the USA.

KRÜSS USA

Matthews Office
Your colleagues 20 +
Your work place Remote, Northeastern US (New York/New Jersey/Connecticut or Massachusetts strongly preferred)
Your benefits Medical, dental, and vision insurance, 401(k) (matching), fitness center membership subsidy, PTO, parental leave, flexible work environment
You and your team

Our customers depend on their KRÜSS instruments for accurate and reliable measurements every day. That’s why our service team works diligently to deliver prompt and thorough calibrations, repairs, and installations to maintain highly satisfied users. We want to ensure that our customers are always working with a finely tuned instrument, the latest firmware, and up-to-date software.  With our comprehensive technical support, we cover the life cycle of instrument and help customers make the best use of their investment. 

 

Does that sound like a goal you can identify with? Welcome at KRÜSS!

 

What there is to do
  • Resource for our customers virtually, by phone, or on site for installations, calibrations and maintenance services. 

  • Perform installations of measurement systems

  • Repair instruments, including full analysis of the problem, development of solutions, preparation of quotes, and organization of necessary parts 

  • Support for customers to troubleshoot issues including hardware, software, and internet connectivity

  • Ongoing maintenance of demo instruments

  • Configure computers, copy software, and organize hardware 

  • Utilize Salesforce CRM to log issues for record keeping and to build a knowledge database

 

 

How you achieve it
  • Two-year degree in Engineering, Computer Science, or related technical field is required. Four-year degree in related science or complementary work experience in surface science is preferred

  • Three or more years of experience in servicing lab instrumentation. Prior experience in engineering and fine mechanics is highly desirable

  • Strong computer, organizational, prioritization, and time-management skills are a must

  • Work in a team environment and independently to solve problems and maintain customer focus

  • Enjoy developing relationships with our diverse customer base using your excellent written and verbal communication skills while calmly and confidently handling stressful situations

  • Be able and willing to travel up to 65%, both domestically and internationally

 

  • you can start

    Immediately

  • your working time

    Full time

  • Your contract

    Permanent

Working at KRÜSS

We like things uncomplicated. For us, being efficient means making things easy. With our technology. In our processes. But above all in our way of interacting with each other. We work in an open atmosphere with little politics under the surface. We don't care much about departmental boundaries. Our ideas are not passed on to the boss of the boss of the boss. Because all that would just slow us down in our goal of promoting surface science. And because it's more fun to work that way.

 

Be part of it

Do you like to work independently and as part of a team? Do you like to shape your tasks and your working environment, and do you want to contribute and develop your skills with us? Then we would be happy to get to know you a little better in your application.

 

Your contact person

Luis Acosta

+1 704 847 8933

talents@krussusa.com